20th May 2012

4S: Formerly the Middle of Nowhere

About six months ago, I wrote a post for this blog on Work-Life Balance vs. Work-Life Blur. In it, I shared two definitions of flexible workers: as ‘Integrators’ and ‘Boundary Keepers’. Boundary Keepers “keep things separate,” I wrote. Integrators “mix things up”.

San Sharma (@WorkSnugSan) is community manager at WorkSnug

I was a Boundary Keeper, I said. I’d established a ‘traditional’ working pattern and hours, and I was pretty disciplined about sticking to it. My work didn’t really spill into my evenings and weekends, and I tried hard to fight distractions (sometimes friends and family!) in the day.

Six months on, and I’m done fighting. That’s not to say that I’ve let distractions into my working life, but that I see my working life in a different light - and it’s not always daylight.

I’m starting to embrace a more Integrator-like work-style. It sometimes finds me working in the evenings and on the weekends (like now!), but it also means that instead of fighting distractions in the day I can roll with them.

That’s the advice I’d like to share with you today: if you’re taking up flexible working, you’ve got to roll with it.

As a former Boundary Keeper - and a strict one at that - a personal call in the middle of the day was one of the worst things to happen to me. The phone would ring, and the ringtone might as well have announced “game over!”.

It’s perfectly normal, of course, to announce your working hours as roughly between 9am and 5pm, but what’s the point of flexible working, if you can’t be flexible? When the phone rings now, I pick up - and if I need to work a tiny bit later, I will.

For example, one day last week, I had lots on my to-do list and in my diary, including a couple of meetings. In between, I had to get some stuff done, so I popped into a coffee shop with my laptop. As soon as I did, I recognised someone I knew. Dang, I thought. Maybe he didn’t see me? But it was too late. He waved and came over.

In the past, I would have really struggled with the awkwardness of having to explain that although I was in the coffee shop I had a lot of work to do and I couldn’t really talk. But, that day, I thought, I could actually shuffle some things around. I could talk to this guy now, and catch up with my to-do list after my next meeting. Sure, that would eat into my evening, but I was only planning to watch TV anyway. This way, I could have a fortuitous coffee with a friend, get to my meeting on time and do all the work I wanted to do as well.

Of course, this isn’t always possible. Sometimes deadlines can’t be shifted. But for everything else, I don’t see 5pm as a ‘deadline’ any more. It’s more like a good time to stop, but it’s not a deadline: it’s a blurry line, if anything :-)

I think, at heart, I’m still a bit of a Boundary Keeper, but I’m a bit of an Integrator too, when the day calls for it. And that’s how I roll.

Sign up for our newsletterLots more people, here in London, will be taking up flexible working for the Olympics. If you’d like more flexible working tips & guides (and no spam!) sign up for our occasional newsletter.

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Photo credit: kbaird

23rd April 2012

Clothes pegs on the line

In recent years, there’s been an explosion of coworking spaces, coffee shops and libraries offering free wifi, as well casual coworking ‘Jelly’ events.

The bemused home working onlooker might well be asking why all this is necessary, when they already have a perfectly good place to work at home that costs nothing.

The fact is that while living and working in the same place has many advantages, such as allowing more time with family and the ability to juggle work and home commitments, it’s also a double-edged sword.

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In a survey I carried out on my website recently, distraction came out as one of the major challenges for people working from home.

The top three distractions they identified were as follows:

  1. Family members you never saw when you were at the office all day may not be quite as aware as you of the concept of working from home - the fact you are around means they want to talk to you or expect you to do the lion’s share of the jobs. As one of my Twitter followers told me - ‘My wife came home and asked why the house was a mess when I’d been at home all day’.
  2. Neighbours were mentioned surprisingly often in the survey as a source of distraction. They know you’re at home so they pop round for a chat or to ask for a favour. And suddenly you find yourself becoming the neighbourhood sorting office for parcels delivered during the day.
  3. Housework. There’s nothing more depressing than facing a dirty, cluttered house every time you leave your workspace, but too much time spent on the house means lost working hours. To work from home successfully you have to find your own level of acceptable cleanliness and tidiness.

Many home workers find that leaving behind the actual and potential distractions of working in their home allows them to focus in a different way.

Most people are amazed by their productivity in third spaces or at Jelly events, even allowing for chats with fellow attendees, and a friend says her productivity ‘has shot up’ since she signed up with a coworking space.

To paraphrase a well-known quotation, home workers have never had it so good! We can mix and match the benefits of working at home and in other places in combinations to suit ourselves and our lifestyles, and so neatly avoid many of the challenges of home working.

Judy Heminsley (@judyheminsley) is a homeworking expert and believer in mobile & flexible working, coworking, coffee & cake.

Photo credit: joybot

Do you work from home? What are some of the distractions you face? And how do you deal with them?

11th January 2012

Whether you have the itch to travel or are just looking to mix it up at work, setting up shop outside the office can be as exciting (and demanding) as starting a new job. 

Cora Rodenbusch (@corasauras) is a senior communications manager at PGi (@PGiMeetTweet), a virtual meetings company, providing audio, web and video conferencing solutions to over 75% of Fortune 100.

Photobucket

Six months ago, I left my office in Austin, Texas, to become a Digital Nomad, traveling through Europe and Asia Pacific with my husband and visiting PGi’s 30+ global offices along the way. With visions of French cafés and ocean-front offices dancing through my head, I set off on my yearlong journey abroad.

Over the past few months, I’ve enjoyed finding out firsthand what taking your show on the road really looks like and how to keep the team back home happy.

Before you sign up to telecommute or enter the Digital Nomad’s Wild West of Wi-Fi scavenging, take a look at our Digital Nomad 101 – Your Guide to Working Outside the Office

PART I: Are You a Candidate for Remote Working?

It takes the right gig to make your Digital Nomad experience a success. Is there some rare, specialized tech machine you need to complete your duties? Is your work dependent on being physically present? Does your role require manual labor? If so, you might need to work from the office. 

For everyone else, there’s a good chance you could satisfy your job requirements with a laptop, an internet connection and a cell phone. 

But that’s not all it takes to make it work. Every aspiring Digital Nomad should evaluate their personality, motivation and work style before leaving the comfort of the office’s cubicle walls.  Remote working requires flexibility, determination and plenty of energy and optimism to get through the day. 

Think you’re the right fit for teleworking? Take the “What’s My Work Style Quiz” to find the work environment that best suits you. 

‘What’s my work style?’ quiz

I work best when… 

  1. I’m surrounded by my team. 
  2. I’m alone in peace and quiet. 
  3. My headphones are in. 
  4. I’m inspired by my surroundings.

When it comes to office hours, I prefer to… 

  1. Keep a firm schedule. 
  2. Come in early and leave late, allowing for breaks throughout the day. 
  3. Stay flexible, adjusting to whatever the day’s duties require. 
  4. Keep it fluid by working long hours one day and just a few the next. 

I would describe myself as primarily… 

  1. Social. 
  2. Self-Motivated. 
  3. Practical. 
  4. Entrepreneurial. 

On average, I would rather have ____ over _____.

  1. Predictability/Surprise 
  2. Personal Work Space/Communal 
  3. Too Many Options/Not Enough 
  4. Variety/Routine 

A good day in the office involves… 

  1. Getting out with the team.
  2. Solid, uninterrupted work.
  3. Having time to work in the coffee shop downstairs.
  4. The unexpected. 

When it comes to tech support, I…

  1. Need a lot of help! Thank goodness for the help desk. 
  2. Can manage on my own 90% of the time.
  3. Require help occasionally. 
  4. Support myself and resolve most issues.  

If you answered mostly A’s, you’re best suited for the traditional office environment. 

If you answered mostly B’s, the home office is for you. 

If you answered mostly C’s, consider a hybrid scenario with time in and outside the office. 

If you answered mostly D’s, pack your bags! You’re going on the road. 

For more on what it takes to work outside the off, check out Three Questions for the Aspiring Teleworker

Stay tuned for “Part II: Three Steps to Taking Your Show on the Road.” I’ll offer advice on how to pitch the big idea to your boss, locate the right work environment and pack the perfect Digital Nomad tool belt.   

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Did you take the quiz? How did you score? Do you think you can adjust your habits to meet your dream of becoming a Digital Nomad?

4th January 2012

72/365 - And Your Point Is?

(Ed. note: Genevieve DeGuzman is a bit of a whiz when it comes to organising her workload. These tips should help you get organised too and start 2012 off on the right foot. Happy New Year, by the way!)

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1. Blur the work-life boundaries.

One of the biggest challenges for hard-working mobile professionals is how to manage and balance their work and personal lives. Many independent workers, from freelancers and entrepreneurs, to startups and consultants, boast about the freedom and personal autonomy their work affords them— but actually do very little to change how they work to reflect these values. 

Inadvertently, many end up trying to conform to the old, familiar practices defined by the conventional 9-to-5 office setup. But work-life balance doesn’t mean strict quarantine. Rather than trying to squeeze work into an 8- or 10-hour time period and adapting our lives around this rigid, corporate clockwork, try knocking down the walls that separate the two and integrating work and leisure. 

As an independent worker, you’re most likely doing what you love and find work gratifying, so this is less tricky than it sounds. Most successful independent workers I know are more productive because they don’t try to lead two, separate lives. They don’t compartmentalize how they work— and this means carefully blurring the boundaries between work and leisure. If you feel like tinkering on that report after dinner, go ahead. If you want to skip your morning number crunching sessions to check out that museum exhibit downtown, go for it and don’t feel guilty. Time during the week expands tremendously when you stop segmenting your day into work life vs. personal life mini-epic battles. 

2. Use to-do lists to create momentum in your workday.

Weekly and daily to-do lists are great tools (especially when used in conjunction with weekly status notes) to create a sense of personal accomplishment as you work. Ticking off items on the lists can be greatly satisfying and helps stave off creeping procrastination (even Renaissance geniuses kept them). Integrate your personal and work-related lists to create a fluid sense of what needs to be done for the day and the rest of the week.

Paper or digital? It all depends on your work style and personal preference. Digital calendars can be synced on your computer and mobile devices and are easy to update and keep track of. At the same time, it’s easy for your electronic lists to get buried under other applications. Out of sight, out of mind. Paper is messy, but it’s hard to ignore that list tacked to your wall like a pouty pinup model. My personal preference is to keep a digital calendar of all my appointments, deadlines, and major milestones (on iCal and Google Calendar), and a cheap, eyesore of a whiteboard where I scrawl my daily and weekly task lists. As I burn through my lists, I happily cross out items with a big, fat red marker. 

3. Be nimble with your time to stave off burnouts.

We waste a lot of time feeling frustrated when we work because we force ourselves to do certain tasks when we’re not at our most productive. Can’t concentrate at your desk because you’re distracted by the beautiful, sunny weather outside? Hit File > Save and take an hour to go for a run in the park. Don’t sit uselessly at your computer just because it’s 10 a.m. and you feel guilty that you haven’t checked off “Write client proposal” on your to-do list yet. When you find yourself feeling this way, manage your restlessness by taking an hour to catch your breath. You don’t have to jump ship and go AWOL for the entire day, but these little timeouts can do wonders to refresh burnt out minds.

At the same time, at the end of the day, don’t resign yourself to leisure if you want to work. Maybe you’re itching to get on the computer to work on a new blog article that evening, but the bossy work-life balance angel sitting on your shoulder sharply tells you to crush all thoughts of work and watch reality TV instead. She means well, but sometimes it’s liberating to go with what feels right or to act when inspiration strikes. Trust your instincts. Take advantage of that late-night manic energy and move swiftly to your desk.

Yes, at some point the best productivity strategy is sometimes a grim, butt-in the-chair attitude. But as a daily routine, hunkering down in this inflexible way can quickly become exhausting because you’re constantly battling yourself. What’s worse, you’ll begin to resent your work, the pressure, and then feel wracked with guilt. It becomes a vicious, negative cycle. 

Judge yourself not on a daily time commitment but on what you achieve for the week or the month. If the goal is to finish that proposal by the end of the week, make certain that you plan ahead and achieve it, but don’t feel like you should put in an inviolable amount of hours each day to complete it. 

4. Outsource the work you can’t do.

When you’re working for yourself, it’s very easy to fall into the mindset that you need to do everything on your own. The risk is you end up feeling overwhelmed, stymied by these frustrating shortfalls in skills. But it’s OK— you’re not supposed to know everything. For example, you might be stellar at what you do for your business, but just hate doing marketing and PR to woo new clients. You don’t have to scale back just because you lack the marketing power. The solution is to outsource some of the work to others— experts in their respective fields— to help you.

One advantage of mobile working is that by working in different settings like the local coffee shop, Jelly, and coworking space you’re able to nurture a wide network of colleagues in different fields. Do you have letterhead and business cards to design? Talk to the graphic designer you share your morning coffee with. Need to create a mini animation video for your presentation? Talk to that instructional designer who works at the coworking space you frequent. Time to spruce up your website? That programmer who runs the weekly Jelly can probably recommend a developer. If you’re not skilled at something, don’t waste time struggling over the fact that you don’t know anything about Ruby on Rails or lack a grasp of typography. Time is your most valuable asset. Place a premium on it and don’t waste it.

5. Reinvent yourself and redefine what you do.

It’s a false premise that you have to work full-time at something to succeed. You can hone your craft and be 100 percent dedicated without shortchanging other aspects of your personal and professional development. Take some time to assess what you can offer to reinvent yourself and rekindle new passions in your work. Apportion a part of your core work day (say 1-2 hours) to exploring alternative opportunities to consult, coach, do speaking engagements, and write. 

No job, not even the most backbreaking kind, needs our full attention all the time. In fact, there are many fragmented, idle moments that fill our workday. Make your time more efficient by getting the little things done during dead periods in the day (e.g. during that commute on the train; waiting in the line at the store; lingering at the laundry mat), and in turn, tap into all the time saved to cultivate other ways of using your skills and experience. Read a book, do some research, take a class— do the necessary groundwork to keep improving yourself and the work you do.

Genevieve DeGuzman is the co-founder and managing editor of Night Owls Press, a San Francisco-based editorial services and digital publishing company for small businesses and nonprofit organizations. For more stories on how to take advantage of collaboration to become more creative and work more productively, check out, Working in the UnOffice: A Guide to Coworking for Indie Workers, Small Businesses, and Nonprofits.

Photo credit: Helga Weber

2nd January 2012

We were delighted to come across this infographic, which shows that tea and coffee, it turns out, aren’t that bad for you. In fact, they’re pretty amazing.

We hear from our community, and know all too well ourselves, how critical tea and coffee is to the mobile working experience.

A hot drink kick starts our day, gives us a boost in the afternoon; it even acts as ‘rent’ when working on our laptops in cafés.

The infographic below shows the health benefits of tea and coffee, so you can rest assured: not everything you enjoy is bad for you :-)

Why Tea and Coffee Are Amazing for You

21st December 2011

defeat

In the final part of the ‘Knowledge Work and Place’ series, Jim Ware (@thefutureofwork) applies his thinking about the way her works (Part one) and the ‘Italian masters’ (Part two) to the modern workplace, and asks: why do we try to do it all in one place?

I, like most “knowledge workers” spend almost all my work time in a fairly traditional office environment – four walls, a desk, some filing cabinets, and shelves full of books. Sure, there might be a family photo or two on the wall, and maybe a picture drawn by a child, but the fact is that no matter what I am trying to accomplish on a given day, the place where I am is almost always the same (yes, I usually hold team meetings in a conference room, and sometimes I even have a meaningful “meeting” in a cafeteria or a coffee shop, but let’s face it, most of the time I use the same place to read, write, analyse, list, sort, file, talk on the phone, and even meet with colleagues – at least when I’m not on airplane or in some drab hotel room far from home).

What if I had lots of places to choose among, and could move from one to another as I moved from one task to another? My instinct tells me I’d be a lot more creative in some kinds of places (rooms filled with art work, or with outdoor photos or large windows – or literally outdoor places), more analytic in others (a library, or a bare-bones office?), and thoughtful and reflective in yet another place (a church? a mountain retreat? a sailboat? a café?).

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I recently had an opportunity to visit several innovative office facilities, some of them one-company endeavours and some multi-company shared “third places.”

One facility in particular was exceptionally impressive – open workspaces with low or no dividers, light and bright colours, lots of windows and natural light. I can’t help but think I’d be creative and energised if I worked there regularly. The folks who are fortunate enough to have access to that place seemed highly engaged with their work and – when working collaboratively – with their colleagues.

But the deeper lesson for me was the incredible variety of spaces and places in that one facility. There were several different “zones” with different workstation layouts (some were traditional 8x8’s, some used the increasingly popular 120-degree designs), but there were also several enclosed “personal harbours” for two- or three-person meetings, private heads-down work, or phone conversations; a “kitchen” and café area with informal lounge furniture groupings; an outdoor patio area; and several more traditional conference rooms of varying sizes and designs.

How effective is that kind of workplace? In this example, it’s a pilot project that’s only been open for a few months, so the jury is still out. But the early reports are that the folks who “inhabit” the facility are highly satisfied, and their managers are too. It’s hard to ask for more.

I think you get my point. When there are so many different kinds of knowledge work, why do we so often try to do it all in one kind of place? How much creativity and innovation have we lost forever by plopping people who do different kinds of work from day to day and even hour to hour into those all-too-common, drab, one-size-misfits-all, cube farms?

Jim Ware is a former Harvard Business School professor, founder and director of The Future of Work…unlimited, a research and advisory services firm based in Berkeley, California. Jim also serves as Global Research Director of Occupiers Journal, Ltd., and is a partner in FutureWork Forum, a London-based consortium that advises private and public sector organisations on future workforce and workplace challenges.

Photo credit: katiew

12th December 2011

Woody Witruviano

In a new series for the WorkSnug blog, Jim Ware (@thefutureofwork) discusses the workplace challenges facing knowledge workers today. Last time, Jim described how our creativity is affected by our physical surroundings. This time, Jim travels to Italy and shares his own “personal renaissance.”

Part Two

I’ve been thinking about knowledge workers and workspaces lately because not too long ago I had the good fortune to spend almost three weeks in northern Italy accompanying my wife and a group of her fellow artists who were exploring the history, the art, and the architecture of that very special area. They were doing a marvellous job of capturing many of the incredible buildings, natural vistas, and people on paper and canvas.

The group was gracious enough to let me tag along, so I too got immersed in ancient churches, museums, 11th-century walled villages, monasteries, and wonderful country walking paths. The fresh air and light breezes during the day and the hearty food and rich conversations every evening (helped along in no small part by some of the best, inexpensive red wine on the planet) refreshed my spirit in ways that I hadn’t really anticipated.

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During that trip I experienced a personal renaissance of thought and energy that mirrors in a very small way the grand cultural Renaissance that took place in the hills of Italy some 500 years ago. Surely the sun, the hills, and even the monks and barons of that far-away time had something to do with the burst of creativity that brought Western Europe out of the Dark Ages.

Now, my own artistic ability is presently limited to pointing a digital camera and clicking the shutter, but even that simple activity helped sharpen my sense of where I was and what colours, textures, and shapes were surrounding me.

And that thought brings me back, finally, to my thoughts about workplaces. My experience of getting away from “the office” and the simple space inside the four walls where I normally do all that head work has awakened me to how profoundly my surroundings affect the way I think, what I think about, and what I am capable of dragging out of that wet space between my ears.

Next part: Breaking out of ‘the office’

In the next part of the ‘Knowledge Work and Place’ series, Jim applies thinking about the way he works - and the ‘Italian masters’ - to the modern workplace, and asks: why do we try to do it all in one place?

Jim Ware is a former Harvard Business School professor, founder and director of The Future of Work…unlimited, a research and advisory services firm based in Berkeley, California. Jim also serves as Global Research Director of Occupiers Journal, Ltd., and is a partner in FutureWork Forum, a London-based consortium that advises private and public sector organisations on future workforce and workplace challenges.

Photo credit: aldoaldoz

7th December 2011

Relax, Mr. Accountant

Is the idea of office monogamy a thing of the past? Is one worker on one desk a concept we should have left in the 20th Century?

Hot desking was the first office trend to satisfy our nomadic spirit, but recently we’ve been seeing an increased desire for off-site working, and not just on away days – with ‘coffee shop working’ no longer the exclusive domain of the creative freelancer. Now everybody wants a piece of the action.

Sejal Parekh (@triflecreative) is a Director at Trifle Creative, a creative workspace design company.

We are often asked to create and capture the ‘feel’ that a coffee shop provides within an office environment. When done well, these areas can encourage cross-company pollination, facilitate real-life social networking, and give staff different kinds of areas that allow for different kinds of working, all under the guise of what we call ‘social working’, whether that’s in the office or out and about.

Social working allows you to step out of your routine, enabling you to work in a different way, away from the confines of your desk or the usual meeting rooms. It’s not just about being somewhere with ‘buzz’ or seemingly more lively, its about a complimentary work environment for the task in hand. And we know that putting yourself into a new environment can challenge you, giving fresh perspective and stimulus. (Ed. note: see Jim Ware’s series for the WorkSnug blog, Knowledge Work and Space.)

Have a look around the environment you and your people are in - what role does it play in motivating you and your team? What flexibility does it offer? And finally - is there good coffee?

Maybe its time to go outside and bring some of that goodness back in!

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Photo credit: Dennis Wong

6th December 2011

Jumping Brain by Emilio Garcia

In a new series for the WorkSnug blog, expert Jim Ware (@thefutureofwork) takes a fresh look at workplace challenges facing knowledge workers today. In this first part, Jim describes the way he works and the impact of physical surroundings and our own creativity.

Part One

I don’t need a workplace; I need many workplaces.

I’m not being selfish; and of course, I can only be in one place at a time. But sometimes I need to be in one place, and sometimes in another.

I am a knowledge worker. I use my head to create value. Sure, I use my hands too, but mostly just to hit some little square pieces of plastic in a particular sequence that produces images of text on a plasma screen. Sometimes I hold a pen and spread ribbons of ink on paper as another way to create and communicate my ideas. But however I record my ideas, it’s what goes on in my head that matters.

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But here’s what’s bugging me: I use my head in a lot of different ways, and I’ve begun to realise that where my head is physically (and where it’s been) has a lot to do with how well that head produces what I want it to.

Sometimes I need to explore, to think, to create new ideas. Other times I need to express an existing idea, to produce an article or complete a report. Still other times I am searching for new information, often via the web, but sometimes in a book or magazine.

Those kinds of knowledge work are a lot different from analytic or problem-solving work, where I am sorting out existing information, recasting it, or searching for an answer to a specific problem.

And everything I’ve mentioned so far is essentially individual work. When I’m interacting directly with others in a phone call, a face-to-face meeting, or a web conference, I’m using not just my head but my eyes, ears, and mouth (and sometimes my nose) as well. That’s how I translate what goes on in my head into meaningful words (and body language too) that make sense (sometimes, anyway) to other folks.

So what’s the point? I am really not sure that any of us fully understands or appreciates the impact that our physical surroundings have on either the quality or the quantity of the stuff that happens between our ears.

Next part: Renaissance Man

In the next part of the ‘Knowledge Work and Place’ series, Jim travels to Italy and shares lessons learned from the Renaissance masters.

Jim Ware is a former Harvard Business School professor, founder and director of The Future of Work…unlimited, a research and advisory services firm based in Berkeley, California. Jim also serves as Global Research Director of Occupiers Journal, Ltd., and is a partner in FutureWork London, a consortium that advises private and public sector organisations.

Photo credit: lapolab

23rd November 2011

Freelancer's office

It’s National Freelancers Day here in the UK. Hurrah! Wherever you are, and whatever you do, we hope you’ll find gems of wisdom in this compilation of posts from our blog.

It covers business, wellbeing and tech advice, as well as tips for homeworkers, coworkers and mobile workers. At the end of the list, we’ve even included information on a couple of freelance positions at our own company.

Perhaps, in the comments, you’d like to share links to blog posts you’ve written or come across that are useful for other freelancers?

In the meantime, happy National Freelancers Day!

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Business

Wellbeing

Tech

Working from home

Coworking

Laptop-friendly workspaces

Jobs

Photo credit: soopahgrover